Senior Program Manager - Fixed term contract 1 year, Amazon Business Payments
Description
This is a fixed term contract position from August 2026 until July 2027.
Amazon Business Payments provides invoicing, working capital, and payment acceptance solutions to millions of business customers, sellers, and partners worldwide. We are part of the global Amazon Payments organization, building payment experiences and financial services that are trusted, valued, and easy to use. Our Business Credit Account product enables enterprise customers to manage procurement-to-pay workflows at scale, and the payment health of that experience directly impacts customer retention, operational efficiency, and revenue.
We are looking for a Sr. Program Manager to own payment excellence for Amazon Business Payments experience. In this role, you will manage the lifecycle of a complex, cross-functional program with considerable business impact. You will be accountable for both program strategy and tactical execution: defining the program mission and objectives, analyzing data to drive improvements quantified with metrics, and influencing resource allocation across teams. You will partner with Finance, Product, Sales, and Customer Support to identify root causes of payment defects, launch operational processes, and deliver measurable improvements in payment health for our customers. You will oversee the gap between teams, processes, and systems, driving alignment and ensuring stakeholder needs are met. You will write effective narratives and present progress and outcomes to Directors and VPs. The right candidate combines program management depth, operational rigor, and the ability to build consensus and drive delivery across organizations.
Key job responsibilities
• Own the end-to-end program strategy and execution for payment excellence, defining the program mission, vision, and tenets, and setting objectives aligned with organizational goals.
• Manage the lifecycle of cross-functional initiatives across Finance, Product, Sales, and Customer Support, driving alignment and ensuring stakeholder needs are met at each stage.
• Analyze data to identify root causes of payment defects and develop quantified improvement plans with clear, measurable success criteria tied to customer experience and business metrics.
• Define and implement improved standard operating procedures, and leverage AI tools to drive processes at scale.
• Drive continuous improvement by streamlining or eliminating excess process, automating workflows, and reducing operational inefficiencies across the program.
• Develop and maintain key performance indicators and reporting mechanisms that provide visibility into payment health, and present progress and outcomes to Directors and VPs.
• Write effective narratives (6-pagers, PR/FAQs, program documents) and drive crisp, timely decisions by fostering constructive dialogue and building consensus across teams.
Basic Qualifications
- Bachelor's degree
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
