Digital Workplace Officer (AI Enablement & Governance)

Digital Workplace Officer (AI Enablement & Governance)
12-month Fixed Term
Full time (34.5 hours), we are open to a conversation about how you work these hours
Location Split between home and our London Office
Salary Range £39,000 - £43,000 per annum

About the role

Following the completion of a successful trial in 2025, Macmillan is moving into the second phase of its AI roll out and we are looking for someone to support the coordination of this work to ensure that colleagues are able to use AI to its fullest potential, safely and effectively.

In this role you will support the Digital Workplace team in the roll out and day to day coordination of Macmillan’s productivity AI tool – Copilot. You will play an instrumental role in coordinating the operational delivery and administration of Copilot, working closely with our external specialist implementation partner and our internal L&D team to help colleagues adopt new ways of working by promoting effective, safe and responsible use of AI tools.

Your role will involve monitoring the use of Copilot using Microsoft dashboards, allocating and rescinding licences, maintaining documentation for Service Desk and colleagues, being the point of contact for queries on Copilot, and assigning them to the right team to review.

You will help coordinate activity between internal and external partners to support the implementation of clear and practical governance processes for the use of AI and AI agents. You will also support and maintain relationships with our network of AI Champions, helping them share best practice and encourage adoption within their teams.

Working closely with Learning & Development, you will contribute to the creation of guidance materials, training resources and engagement activities that build confidence and capability in the use of AI tools. You may also support the delivery of training sessions and workshops alongside colleagues and external partners where needed.

Beyond AI, you will support the creation of a Power Platform Centre of Excellence. You will help shape a shared vision for how Power Platform tools are used across the organisation and alongside the Digital Workplace Lead, support the development of better governance for use of the tools in this suite (Power Automate and Power Apps).

Ultimately, this role ensures colleagues have access to the right tools that are effectively governed, well supported, and clearly understood so they can perform their jobs confidently and maximise the support we provide to people living with cancer.

About you;

• Experience of coordinating and delivering projects, ideally liaising with internal and external partners.
• Experience with contract management activities – including maintaining documentation, raising purchase orders, and coordinating with internal stakeholders and external suppliers.
• Good communication skills and a customer-centric approach, with experience managing requests and understanding user need, and responding with a considerate and empathetic approach, even when you are not able to support a given ask or request.
• Excellent organisational skills, with experience developing and managing work against a plan, keeping an eye on risks and issues, and communicating progress to a varying group of stakeholders.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: June 22nd
First interview dates: TBC

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team [email protected] for advice, or a conversation on reasonable adjustments. 

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.